New Investors
Only individuals registered with Federation of Investment Managers Malaysia ("FIMM") are authorised to sell UTS & PRS in Malaysia. You may check whether the individuals you are dealing with are registered with FIMM by searching for the Consultant's name/FIMM number at https://www.fimm.com.my/search/.
For added pre-caution, you can also refer to the lists of unauthorised websites, investment products, companies and individuals maintained by regulatory authorities i.e. at Securities Commission Malaysia (https://www.sc.com.my/regulation/enforcement/investor-alerts/sc-investor-alerts/investor-alert-list) and / or at Bank Negara Malaysia (https://www.bnm.gov.my/financial-consumer-alert-list).
You may open an account with us at our HQ in Jalan Tun Razak or at any of our branches nearest to you. Alternatively, in order to serve you better, kindly provide us your location (home/workplace) & contact details for us to assign a Sales Representative for you.
No, you must not give any cash nor conduct direct transfers to the Consultant's personal bank account as Kenanga Investors does not allow our consultants to do cash handling. Always make your payments to Kenanga Investors in the manner prescribed in the respective funds' Prospectus / Information Memorandum / Product Disclosure Documents to ensure that your money is invested as intended.
Please don't hesitate to ask your servicing consultant to explain/answer any queries you may have on the forms. You are advised not to sign any blank forms i.e. pre-signing and/or pre-thumb printing the forms.
Pre-signed and/or pre-thumb printed forms are not allowed by Kenanga Investors and regulators for the protection of our investors.
Providing your servicing consultant with additional copies of pre-signed and/or pre-thumbprinted forms may result in unwanted transactions and the incurring of additional fees.
Yes, you can get a 'refund' during the 'cooling-off period' (six (6) business days) provided that you have met the following criteria:
You will get a refund for the amount invested and the sales charge (if any) within ten (10) calendar days. If you do not meet the above criteria for a 'cooling-off right', you will simply have to redeem your investment and incur the relevant charge.
Investors
Pre-signed and/or pre-thumb printed forms are not allowed by Kenanga Investors and regulators for the protection of our investors. Providing your servicing consultant with additional copies of pre-signed and/or pre-thumbprinted forms may result in unwanted transactions and the incurring of additional fees.
Alternatively, you may perform online transactions via the below platforms.
Kindly fill up the Change Request Form to update your personal details, return to us via email and send the original copy by normal mail.
Get a copy of the Change Request Form here.
You are required to fill up the Transaction Form to redeem / top-up your Unit Trust Investment and complete any one of the following options: -
You can download the Transaction Form
You are required to complete the full set of Account Opening Form and Direct Debit Authorisation Form. You may choose your deduction date on either the 15th or 28th of the month. Please submit the original completed forms to our HQ in Jalan Tun Razak or any of our branches nearest to you.
Please complete the original copy of the form and choose to either:
KenEasy
The temporary password will be auto-generated and will be sent to your registered email address with KIB. It will expire after 24 hours for security purposes.
General queries/Complaints
You may contact our Investor Services at 1-800-88-3737 during business hours and/or email us at investorservices@kenanga.com.my.
You may contact the following channels: -
Federation of Investment Managers Malaysia ("FIMM")
03-2092 3800