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Frequently Asked Questions

New Investors

Only individuals registered with Federation of Investment Managers Malaysia (“FIMM”) as Consultants are authorised to promote, market and distribute UTS & PRS in Malaysia. You may check whether the individuals you are dealing with are registered with FIMM by searching for the Consultant’s name / FIMM registration number at  https://www.fimm.com.my/search/.

For added pre-caution, you can also refer to the lists of unauthorised entities, individuals, websites, and investment products maintained by regulatory authorities i.e. at Securities Commission Malaysia (https://www.sc.com.my/investor-alert-list or https://www.sc.com.my/investment-checker) and / or at Bank Negara Malaysia (https://www.bnm.gov.my/financial-consumer-alert-list).

You may open an account with us at our HQ in Jalan Tun Razak or at any of our branches nearest to you (kenangainvestors.com.my/regional-offices). Alternatively, in order to serve you better, kindly provide us your location (home/workplace) & contact details for us to assign a sales representative for you.

No, you should not make any payment to your Consultant or issue a cheque in the name of the Consultant. All investment payments are to be made via bank transfer or cheque payable to “Kenanga Investors Berhad” ONLY as stated in the Account Opening Forms and Transaction Forms.

Please do not hesitate to ask your Consultant to explain / answer any queries that you may have with regards to the forms. You are advised not to sign any blank forms i.e. pre-signing and/or pre-thumb printing the forms.

Pre-signed and/or pre-thumb printed forms are not allowed by KIB and regulators for the protection of our investors.

Providing your Consultant with additional copies of pre-signed and/or pre-thumbprinted forms may result in unauthorised transactions and the incurring of additional fees.

Always remember to fill in and complete all the required forms yourself before signing and submitting them to your Consultant.


Yes, you can get a ‘refund’ during the ‘cooling-off period’ (six (6) business days) provided that you have met the following criteria:

  • You are investing for the first time in a UTS/PRS offered by the unit trust management company (UTMC) and the unit trust invested is not one of EPF Members Investment Scheme (“EPF MIS”) approved funds;
  • You are not a staff of the UTMC; or
  • You are not the person registered to deal in UTS/PRS funds of the UTMC.

Within the cooling-off period, the refund shall be as follow:

  1. the NAV per Unit on the day the Units were purchased, or the prevailing NAV per Unit at the point of exercise of the cooling-off right (whichever is lower); and
  2. the sales charge originally imposed on the day the Units were purchased.

You shall be refunded within seven (7) business days from the date of receipt of the cooling-off notice.


For investors who invest via the EPF Members Investment Scheme (“EPF-MIS”), the cooling-off period shall be subject to EPF’s term and conditions and any refund pursuant to the exercise of the cooling-off right will be credited back into your EPF accounts.


If you do not meet the above criteria for a ‘cooling-off right,’ you will have to redeem your investment and incur the relevant charge(s).


Existing Investors

Pre-signed and/or pre-thumb printed forms are not allowed by KIB and regulators for the protection of our investors. Providing your Consultant with additional copies of pre-signed and/or pre-thumbprinted forms may result in unauthorised transactions and the incurring of additional fees.

Alternatively, you may perform online transactions via the below platforms.


Kindly fill up the Change Request Form to update your personal details, return to us via email and send the original copy by normal mail.

You may download the form at our corporate website https://www.kenangainvestors.com.my/downloadable-form

You are required to fill up the Transaction Form to redeem/top-up your investment and complete any one of the following options: -

  1. Submit the form to your Consultant; or
  2. Submit the form at our HQ in Jalan Tun Razak or at any KIB branches nearest to you; or
  3. Email to [email protected] and send the original form to our HQ within 5 working days from the submission date.

You can download the Transaction Form from https://www.kenangainvestors.com.my/downloadable-form

  1. You may log in to KenEasy to view your investment details; or
  2. Contact our Investor Services at 1-800-88-3737; or
  3. Drop us an email at [email protected]; or
  4. Visit any KIB branches nearest to you; or
  5. Contact your Consultant.

You are required to fill in and complete the full set of Account Opening Form and Direct Debit Authorisation (DDA) Form. You may choose your deduction date on either the 15th or 28th of the month. Please submit the original completed forms to our HQ in Jalan Tun Razak or any of our branches nearest to you.

You can download the Account Opening Form from https://www.kenangainvestors.com.my/downloadable-form and the original DDA Form from our HQ or branches.


  • For MEPS-FPX applications, you are required to fill in and complete the original DDA Form by checking (✓) the box for “Termination” purpose; or
  • For Public Bank Berhad (PBB) Direct Debit, you are required to provide us the written termination letter.

Please complete the original copy of the form and choose to either:

  1. Submit the form/letter to your Consultant; or
  2. Submit the form/letter at our HQ in Jalan Tun Razak or any of our branches nearest to you.

KenEasy

  1. Contact our Investor Services at 1-800-88-3737; or
  2. Drop us an email at [email protected]; or
  3. Visit any KIB branches nearest to you; or
  4. Contact your Consultant.

The temporary password will be auto-generated and will be sent to your registered email address with KIB. It will expire after 24 hours for security purposes.

General queries/Complaints

You may contact our Investor Services at 1-800-88-3737 during business hours and/or email us at [email protected].

You may contact the following channels: -

Kenanga Investors Bhd ("KIB")

1-800-88-3737 / 03-2172 3123

Email: [email protected]

Website: www.kenangainvestors.com.my

Financial Markets Ombudsman Service (FMOS)

03-2272 2811

Website: www.fmos.org.my

Securities Commission Malaysia ("SC")

03-6204 8999

Email: [email protected]

Website: www.sc.com.my

Federation of Investment Managers Malaysia ("FIMM")

03 – 7890 4242

Email: [email protected]

Website: www.fimm.com.my

Sales and Service Tax (SST)

SST (Sales and Service Tax) is a tax imposed on certain goods and services in Malaysia. Starting October 1, 2025, the scope of SST will expand to include more financial services, including those related to unit trusts and private mandates.


Management services provided by KIB, KIIB, and EQ8 only (registered entities) - such as advisory, portfolio management, and administrative services, may now be subject to an 8% service tax. This could increase the overall cost of managing your investment.


  • Phase 1 – Effective July 1, 2025: SST applies to financial services listed in Appendix A of the The Royal Malaysian Customs Department ("RMCD") Guide, including investment advisory, portfolio management, and brokerage services.
  • Phase 2 – Effective October 1, 2025: SST will extend to fee or commission-based financial services not listed in Appendix A, such as bespoke private mandates and discretionary portfolio services.


Yes. If KIB/KIIB/EQ8 or any service provider offers taxable services, the SST will be included in the fees you pay. This means your total investment cost may increase slightly.


For other fees charged by external parties (e.g., Bursa Malaysia or custodians), SST may apply in accordance with the guidelines issued by The Royal Malaysian Customs Department ("RMCD").



Yes, potentially. The SST expansion may apply to: Brokerage fees: Generally subject to service tax under the expanded scope of SST, unless specifically exempted under prevailing legislation or guidelines issued by the RMCD. Custodian fees: These may be subject to SST if they are charged as part of a fee-based service model. No specific exemption has been announced for custodian services as of now.


Not all. Within our scope, fee-based services such as investment advisory and portfolio management are subject to SST. For details on exemptions applicable to other industries or services, please refer to the official guidelines from The Royal Malaysian Customs Department ("RMCD").



Service costs may generally increase due to the service tax. However, the actual impact on your investment returns will depend on several factors, including your investment size, the fee structure of your fund, and its overall performance.



Invoices or e-invoices will show Service Tax as a separate line item, in accordance with Service Tax Regulations.



  • Review your fee structure: Understand how your fund or mandate charges fees.
  • Speak to your advisor: Ask how SST will be applied to your specific investments.
  • Monitor performance: Keep an eye on net returns after fees and taxes.


You can refer to:

  • The Royal Malaysian Customs Department ("RMCD") Guide on Financial Services.
  • FAQ Financial Services